FAQs

Ordering

• How do I order from your site?
• How can I get a quote for a product not on your site?
• Can I change my order once it has been placed?
• Can I cancel my order?
• How do I track my order?
• What is your turnaround time?
• Can my order be terminated?
• What if there are pricing errors on your site?

Files

• Is my file format acceptable and ready to upload for proofing?
• How do I know if my print project is at the right resolution?
• What is the safety zone?
• What is printdog's accepted color model?
• What are bleeds and what are printdog's bleed requirements?
• How do I know if my image's resolution is compatible for print?
• Will my font files be accepted?
• Will my lines or borders show in print?
• How do I compress my files?
• Will I receive a proof prior to the printing process?
• I don't have a photo editing or illustration software to design my piece.

Billing

• What payment methods do you accept?
• What information is needed for payment?
• When will I be billed for my order?
• Is your website secure for payment?
• Do you charge state sales tax?

Shipping

• What shipping methods do you offer?
• Can I pick up my order?

Proofs

• Do you offer hard copy proofs?
• What is the purpose of an electronic PDF proof?

Other

• Will I receive emails or direct mail from Printdog?

See Also:

• Print Terminology
• Print Option Descriptions