How do I order from your site?

Ordering from Printdog is easy!
1. First, make sure you are logged into your account!
2. Find the product you want to order. A full listing can be seen on the left-hand side of the screen.
3. Select your product options (size, paper, color, quantity, etc) and finishing options (coating, bindery, covers, etc). You can also add any additional instructions or get a shipping estimate on the same page.
4. Upload your print-ready file(s). Make sure they are in the acceptable formats (.pdf, .tif, .eps, .pub, & .doc).
5. Click “Add To Cart".
6. When you are done shopping, click “Shopping Cart" on the top right of your screen. Select your shipping method and make any changes you need to make, then click “Proceed to Checkout".
7. Apply any promo codes you may have and add any comments or other info as needed.
8. Click “Pay With Card". You will then be redirected to PayPal. Log into your PayPal account or fill in your billing and credit card information. YOU DO NOT NEED A PAYPAL ACCOUNT TO CHECK OUT.
9. Submit your order.

How can I get a quote for a product not on your site?

Click Custom Quote and fill in the form on the page, then submit it. We will get back to you within three business days.

Can I change my order once it has been placed?

Changes can be made to your order so long as its status is not in the print phase. To make a change request for your order email us at support@Printdog.com or call 1-877-674-6834 during business hours. Please do not resubmit your order to us online as this may result in duplicate charges and orders. Changes may include: design change and swap of print files, removal or addition of print options, changing colors, et cetera. Should the changes incur additional charges we will issue you an invoice for the remaining amount which must be paid within two business days. Delayed payment of this invoice may result in delayed turnaround time. Changes that reduce the amount of your order will be refunded to you at the sole discretion of Printdog.com.

Can I cancel my order?

An order may be canceled so long as no work has been done for that order. Work can include, but is not limited to: proofing, the order being sent to production, file repair, printing, packaging, and shipment. The full amount of your order will be refunded. To file a cancellation request e-mailed us at support@Printdog.com or call 1-877-674-6834.

How do I track my order?

Tracking numbers are available upon request and sent via e-mail. If you would like to inquire about the status of your order call us toll free at 1-877-674-6834 email us at contact@Printdog.com.

What is your turnaround time?

Turnaround is the estimated production time for a print product to be printed during business hours starting after the approval of your proof (if applicable). The times vary from product to product. Faster turnaround times are available for some products for an additional fee, typically a percentage of the overall cost. Turnaround does not include shipping time or print options such as drilling and bindery; these and other options may delay your turnaround. For more information on turnaround visit our turnaround page.

Can my order be terminated?

At any point and time, Printdog has the ability to cancel or terminate your order without your consent. A notification will be sent explaining the reason for terminating the order. You may or may not get a refund depending on the status of your order. In some cases this occurs when poor quality, low resolution, and/or improperly sized artwork is below Printdog's standards and goes against its quality control initiative. Orders may also be terminated if they contain offensive, indecent, and/or improper material. We do not print any “adult" collateral. Any material which in our opinion may be illegal will not be printed. For all orders the customer assumes the full legal liability for the content being printed.

What if there are pricing errors on your site?

We make every effort to make sure that the prices and product descriptions shown on our site and ads are reliable and accurate. However, if incorrect information is shown on the site due to typographical or human error we have the right to cancel or terminate your order. All prices and print options on this site are subject to change without prior notice.

The file uploader is not working/My file is too big for the file uploader/My artwork was not attached to my order!

In the event that you are unable to give us your artwork for your order after checkout go to the following address: http://www.mp4print.com/send-file In the subject line please put in the invoice number associated with your order. We will not accept artwork without an invoice number unless it is associated with a custom print quote, in which case it must be associated with an estimate number.